Welcome everyone!
This document contains practical information to help you independently enjoy your stay at the Union Lido 5-star Camping. The document is part of the Accessible Hospitality Kit, where you will find the following items:
• Camping directory
• Tactile map of the Camping
• Tactile map of the Neighbourhood
• Tactile map of the Lodging Unit
Wishing you a delightful stay at our facility!
Union Lido Camping provides its guests with trained personnel for all kinds of assistance. You will find:
• A designated person for Reception who will explain all services available to you on the campsite. They will provide you with the Accessible Hospitality Kit and explain its contents.
• A person who will provide you with Directions to navigate the campsite. If you wish, you can arrange with them to explore the lodging and campsite so you may move around independently during your stay.
If you arrive by public transport (Bus route 5), the designated person will meet you at the stop if arranged in advance.
► Phone: +39 342 757 8025 (Elena Enzo)
► Email: elena.enzo@unionlido.com
The person tasked with Directions will take you to the Reception to register and collect the bracelet.
• For support in using household appliances (also in case of malfunction or difficulty) or for any accommodation-related issues (lack of hot water or electricity, etc.), please contact the LODGING POINT staff!
► Phone: +39 342 7413381 from 9:00 to 19:00
► Email: lodging.point@unionlido.com
or +39 041 2575111 (Booking/Reception) from 8:00 to 20:00
• For general information about the Camping, please contact the INFORMATION DESK
► Phone: +39 041 2575155 from 9:00 to 19:00
► Email: ufficio.informazioni@unionlido.com
• For medical needs, the campsite offers a daily first aid service, however not for the entire season. Upon arrival, inquire with the reception manager about the presence of an on-site doctor.
If the doctor is available on-site, for non-urgent issues, visit the CLINIC:
► Clinic hours: from 9:00 to 10:30 and from 18:00 to 19:30
In case of need, you can also contact the doctor:
► Phone: +39 366 666 0718
Union Lido Campsite offers some special services for its visually impaired guests:
• Ready-made meals
• Restaurant “AL MARE”
Contact the restaurant to arrange a delivery time. The menu is available digitally (QR Code) attached to this Directory, in the top right corner of the first page. Union Lido staff will take your order and deliver it to you.
► Phone: +39 +39 041 2575183
► High season hours:
Kitchen 11:30 am – 10:00 pm
Pizzeria 11:30 am -10:30 pm
Low season hours:
Kitchen 11:30 am – 2:40 pm / 5:30 pm – 10:00 pm
Pizzeria 11:30 am – 10:30 pm
• Restaurant and Pub “ADRIATICO”: contact the pub to arrange a delivery time. The digital menu (QR Code) is attached to this Directory, in the bottom right corner of the first page. Union Lido staff will take your order and deliver it to you.
► Phone: +39 041 3021463
► High season hours:
– Kitchen 12:00 – 14:00 / 17:00 – 22:30
– Pizzeria 17:00 – 23:30
► Low season hours:
– Kitchen 12:00 – 14:00 / 17:00 – 22:30
– Pizzeria 17:00 – 23:00
• Restaurant “MARINO”: contact the restaurant to arrange a delivery time. The menu is available digitally (QR Code) attached to this Directory, halfway down the right side of the first page. Union Lido staff will take your order and deliver it to you.
► Phone: +39 041 5370840
► High season hours:
– Kitchen 11:30 – 22:00
– Pizzeria 11:30 – 22:30
► Low season hours:
– Kitchen 11:30 – 14:40 / 17:30 – 22:00
– Pizzeria 11:30 – 22:30
• Grocery delivery
• Fruits & Vegetables: contact the store to arrange the delivery time. Union Lido staff will pick up your groceries and deliver them to you.
► Phone: +39 041 2775174
► High season hours: 08:00 – 20:00
► Low season hours: 08:00 – 12:30 / 16:00 – 19:30
• Bakery: contact the store to arrange the delivery time. Union Lido staff will pick up your groceries and deliver them to you.
► Phone: +39 041 2687630
► High season hours: 07:45 – 12:30 / 16:00 – 19:30
► Low season hours: 07:45 – 12:30
• Shopping delivery
• Drugstore “Punto salute”: contact the store to arrange the delivery time. Union Lido staff will pick up your purchases and deliver them to you.
► Phone: +39 349 5707369
► High season hours: 09:00 – 12:30 / 16:00 – 22:00
► Low season hours: 09:00 – 12:30 / 16:00 – 21:00
• Grocery Support: “Tourist Market” Supermarket
• Assisted shopping: Union Lido staff will take you from your accommodation and guide you through the supermarket aisles to choose which products to buy. To arrange the day and time, contact Union Lido staff at LODGING POINT:
► Phone: +39 342 7413381 from 9:00 to 19:00 or +39 342 757 8025 (Elena Enzo)
• Home delivery: if you prefer to receive groceries directly at your accommodation, contact Union Lido staff at LODGING POINT:
► Phone: +39 342 7413381 from 9:00 to 19:00 or +39 342 757 8025 (Elena Enzo)
► Central supermarket hours:
► High season: 8:00 – 12:30 / 16:30 – 20:00
► Low season: 8:00 – 12:30 / 16:00 – 19:30
• ATM withdrawal support: a member of staff will take you from your accommodation to the ATM for cash withdrawal. To arrange the time and other details, call +39 342 7413381 from 9:00 to 19:00 or +39 342 757 8025 (Elena Enzo)
The terminal near the Union Lido offices is a talking ATM, which can be used with an AUX cable headset (not included).
• Extra cleaning: you can arrange the service by calling LODGING POINT (Phone: +39 342 7413381, from 9:00 to 19:00). This service has an additional cost.
• Sorted garbage collection: guests are required to sort their waste material (glass and cans, plastic, paper, organic, residual waste) using the different bins provided in the accommodation, regardless of their color, and can leave their full bags outside the entrance door on the porch. Union Lido staff will come to collect the bags.
• Where we are: Via Fausta 258, 30013 Cavallino – Treporti, Venice
• WIFI: Wireless internet connection is available across the entire campsite. To access it, you will be given a Camping Pass code and an associated PIN, valid for the duration of your stay. If necessary, after collecting your keys at the LODGING POINT, you will receive assistance with entering the data. If needing support, technical or otherwise, please contact the INFORMATION DESK.
►Phone: +39 041 2575155, from 9:00 to 19:00. The open-air layout of the Camping, with vegetation and growing trees, along with its vast size, do not guarantee perfect connectivity in every area, pitch, or corner of the campsite. Thank you for your understanding.
Camping Union Lido provides its guests with a remarkable variety of services. Here are the most important ones, all listed in order of proximity to the accommodation:
• INFOPOINT
You can contact the INFOPOINT even without physically going to the counter via WhatsApp messages:
►Phone: +39 0412575783
• GUIDE DOG POOP
Guide dogs can use the lawn area outside the cottage for their needs. Special bins will be placed nearby. The person tasked with Reception will point out their position.
• ACCESSIBLE BEACH
[Tactile map of the Camping: irregular horizontal dotted surface on an ochre background]
General information
Camping Union Lido has a private beach stretching for over a kilometer, featuring the calm, safe, and clean waters of the Cavallino coast, recipient of the prestigious “Bandiera Blu” award. The beach, one hundred meters deep, provides several facilities to its guests:
• 5 areas reserved for renting umbrellas and sun-beds;
• daily cleaning service with sieve;
• 2 beachside children’s playgrounds;
• Beach Volleyball Area;
• Wi-Fi all over the beach;
• Lifeguard service with observation tower and watercraft;
• Beach steward;
• Smoking ban on the entire beach, except in designated smoking areas.
To book a spot at the beach, it is preferable to request a Beach Set (one umbrella and two sun-beds) for a fee at the time of booking. Alternatively, you may book it upon arrival at the INFOPOINT. Union Lido staff will deliver the reservation receipt to your accommodation.
One of the Camping’s accessible areas can be easily reached from your accommodation. To arrange reception by the lifeguard, you must call the INFORMATION DESK in advance:
►Phone: +39 041 2575155, from 9:00 to 19:00.
Then, just go to the gravel walkway that extends onto the beach so the lifeguard may escort you to your numbered umbrella and inform you about the state of the sea.
Route
Caution: cars travel both ways on all roads leading to the beach, and these do not have sidewalks or pedestrian crossings. We recommend paying particular attention when crossing.
To reach the beach, leave the accommodation from the porch side, then turn right onto Via Roma without crossing it. Continue, using the hedge on your right as guidance: you will encounter first the road signs post, then the smooth and slender trunk of a tree. Here, cross the intersection with Via Trento. Once you reach the hedge on the other side, turn a 45° angle to the left and diagonally cross the clearing, paying the utmost attention as it is accessible to cars. After a few feet, you should encounter a laurel hedge (unlike the others so far, which were boxwood) directly in front of you. You are on the right path: follow it in its entirety for about ninety yards. You can do this by staying on the right side, although at times interrupted by fences or objects, or by moving to the left side, that is, the Amphitheater side, marked by a thick hedge. Always mind vehicles (cars, bicycles and scooters). Continue until you reach the intersection with the seafront promenade – only accessible to pedestrians – running along the beach. Cross it until you detect a change in paving: the gravel walkway stretches over the sandy dunes and onto the actual beach.
Assistance
Here, on the walkway, the lifeguard will welcome you and lead you to your umbrella.
• PIAZZA LIDO
[Tactile map of the Camping: the symbol is a raised rectangle on an orange background, with reference number 3]
General information
PIAZZA LIDO is Union Lido’s large seafront square! Here, you can enjoy a refined seafood dish by the beach or sip an ice-cold beer while chatting with new friends.
Route
Exit onto Via Roma and immediately turn left. Walk the entire length of the lawn which, for the first stretch (that of our brick cottage neighbourhood, FAMILY HOME LIDO), will present brief interruptions, at most five feet wide, then will be interspersed with wider gaps: the driveways to the pitches. Therefore, watch out for cars coming and leaving.
Continue for about 160 yards until you reach the main Camping thoroughfare. If you were to go left, you would pass a block and enter the SHOPPING CENTER. Instead, continue to the right, carefully crossing Via Roma. Caution: In addition to cars, pay attention to the road sign post that may protrude at head level. Continuing for another few dozen yards along the hedge and past the gaps, you will find thin metal posts marking the pedestrian area of PIAZZA LIDO.
• Restaurant “AL MARE”
[Tactile map of the Camping: the symbol is a raised black rectangle on an orange background with reference number 3]
General information
The restaurant menu is available via QRCode and NFC with this Directory. It is located in the top right corner of the first page. Home delivery service is available (for more information, see SPECIAL SERVICES).
Route
The Restaurant is located on the left side of Piazza Lido. Find the stairs leading to the first floor (where RESTAURANT AND PUB “ADRIATICO” is located) and, once you’ve passed them, you will find the Restaurant entrance on your left.
• Restaurant and Pub “ADRIATICO”
[Tactile map of the Camping: the symbol is a raised black rectangle on an orange background with reference number 3]
General information
The pub menu is available via QRCode and NFC with this Directory. It is located at the bottom right corner of the first page. Home delivery service is available (for more information, read under SPECIAL SERVICES).
Route
The Pub is located on the upper floor of the building that also houses RESTAURANT “AL MARE”. To reach it, follow the same directions, heading to the left side of PIAZZA LIDO, then take the stairs or elevator.
• AQUA PARK MARINO
[Tactile map of the Camping: the symbol is composed by a raised rectangle and semicircle, and a diagonally-striped shape on an orange background, with reference number 4]
General information
AQUA PARK MARINO boasts some of the most interesting facilities in all of Union Lido. On a single plaza, clockwise, you will find MARINO WELLNESS & SPA, RESTAURANT “MARINO”, AQUA PARK MARINO, and the AMPHITHEATER.
Route
After emerging onto Via Roma from the porch, turn left following the hedge. Pass two gaps – marking the entrances of the neighbouring cottages – and, about fifteen feet past the end of the hedge, find the trunk of a pine tree. Here, turn a right angle to the right and, cautiously, cross Via Roma. You will come across another pine tree marking the entrance to the square. Proceed straight ahead and encounter a second pine tree. From here, move to the middle of the square, then to your left.
• WELLNESS & SPA
[Tactile map of the Camping: the symbol is a raised rectangle on an orange background, with reference number 4]
[Tactile map of the Neighbourhood: the symbol is a large-print letter “W”, standing for “Wellness”]
General information
WELLNESS & SPA offers the following services to its clients, also PARTIALLY accessible to people with motor disabilities:
• 9 Heated pools with Thalasso path;
• Covered pool with marine algae;
• Circular multi-jet pool;
• 5 pools with decreasing temperature and salinity;
• Kneipp path;
• Finnish sauna;
• Essence shower;
• Aromatic steam bath;
• Equipped roof solarium;
• Customised massages and beauty programs.
The BEAUTY CENTER offers the following treatments:
• Body treatments: sea salt scrubs, muds, and wraps;
• Aesthetic treatments: manicures and pedicures;
• Facial treatments;
• Hair removal for women and men;
• Massages;
• Wellness packages.
Prices and availability of services are subject to change. For up-to-date information, we advise contacting the center directly:
► Phone: +39 041 2575141
► Email: marinowellnessclub@unionlido.com
► Opening hours: 10:00 – 18:00
Route
Once you reach the middle of the square, continue straight for about 15 yards, then pay attention to water noises on your left, coming from the an artificial pond that is not surrounded by a fence. Proceed with caution to intercept the handrails of a wooden bridge. Once crossed, you will find the elevator (with a button panel on the left) taking you to the entrance of the WELLNESS CENTER, on the building’s first floor.
Assistance
At the agreed time, the SPA staff will welcome you at the threshold of the WELLNESS CENTER, leading you inside the structure.
Rules
For better service, please adhere to the following rules:
It is mandatory to:
• Use exclusively the towel provided at the SPA reception;
• Use clean slippers inside the facility;
• Shower and disinfect your feet by pressing the foot wash button located at the entrance.
The following are forbidden:
• Diving, ball games, playing with inflatable mattresses and other objects;
• Entry for children under the age of 14;
• Smoking in the entire Marino Wellness & SPA area.
We advise waiting at least three hours after your last meal before using the pools.
Warnings
We remind our Guests that the use of our Marino Wellness & SPA facilities is not allowed for those suffering from the following conditions:
• Acute and chronic heart diseases (angina, hypertension, hypotension, etc.);
• Acute and chronic bronchopulmonary diseases (COPD, emphysema, asthma);
• Acute and chronic vein diseases (thrombophlebitis, phlebothrombosis, varicose veins);
• Dermatitis of various kinds with open and/or infected lesions;
• Infectious and/or febrile states.
Union Lido Management declines any responsibility for health damages to users resulting from non-compliance with these rules. Only your attending physician can issue the certificate to access Marino Wellness & SPA. Union Lido’s own medical service is not authorised to issue certificates.
Respect the silence of others and… Enjoy relaxing!
• AQUA PARK MARINO
[Tactile map of the Camping: the symbol is a blue diagonally-striped surface, with reference number 4]
[Tactile map of the Neighbourhood: the symbol is a diagonally-striped surface]
General information
AQUA PARK MARINO features the following attractions:
• Soft lagoon for children with heated water;
• Two whirlpool baths with heated water;
• Heated swimming pool of 80 x 40 feet;
• Easy River;
• Large equipped solarium;
• Relax area with sun-beds.
Lifeguards are on duty during opening hours.
► High season hours: 10:00 – 19:00
Mid-season hours: 10:00 – 18:00
Low season hours: 10:00 – 17:00
Assistance
To arrange assistance from the accommodation to the entrance of the water park, use this number:
► Phone: +39 342 757 8025 (Elena Enzo)
If possible, Union Lido staff will be at hand to assist you inside the park.
Route
To reach the AQUA PARK autonomously, once in the middle of the square, simply continue straight for about twenty yards: here you should find the entrance gate to the water park with a turnstile.
• Restaurant “MARINO”
[Tactile map of the Camping: the symbol is a raised rectangle on an orange background, with reference number 4]
[Tactile map of the Neighbourhood: the symbol is a large-print letter “R”, standing for “Restaurant”]
General information
The restaurant menu is available via QRCode and NFC with this Directory, halfway down the right side of the first page. Home delivery service is available (for more information, see SPECIAL SERVICES)
► Phone: +39 041 5370840
► Opening hours: Kitchen 11:30 – 22:00, Pizzeria 11:30 – 22:30
Route
Once you reach the middle of the square, continue straight for about twenty yards until you reach the low metal gate of the water park: head to the left, following the zig-zagging path, until you find an opening. After passing through, you will be close to the kiosk, which will be on your right. Pay attention to the outdoor tables. Turning a right angle to the right, you will find the entrance to the “MARINO” Restaurant (Watch out for two steps).
• AMPHITHEATER
[Tactile map of the Camping: the symbol is a raised semicircle on an orange background, with reference number 4]
[Tactile map of the Neighbourhood: the symbol is a raised black semicircle]
General information
Union Lido offers its guests a wide variety of shows and entertainment. Most of it takes place in the highly scenic locales of the Amphitheater. To stay updated on the program and schedule, we advise using the following contacts:
►Phone: +39 041 2575155 (INFORMATION DESK)
►E-mail: ufficio.informazioni@unionlido.com
Route
Exit onto via Roma and immediately turn right, keeping the hedge as guidance: first, you’ll encounter the road signs post, then the smooth and slender trunk of a tree. Here, cross the intersection with via Trento. Once reaching the hedge on the other side, turn about 45° to the left and cross the clearing diagonally, paying the utmost attention as it is accessible to cars. After a few feet, you should encounter a laurel hedge (unlike the others so far, which were boxwood) directly in front of you. You are on the right path, but always mind vehicles (cars, bicycles and scooters): proceed for about 15 yards, passing the metal box of a fire hydrant, until you encounter, still on your right, the rough trunk of a maritime pine. At this point, cross the street to reach the other hedge and continue for a few feet until you encounter the gap that you will access. Once past a gate, you will be in an open space: you’ve arrived. For reference: at this point, the AQUA PARK MARINO will be on your right, while the semicircular rings of the AMPHITHEATER will be on your left.
Assistance
Upon arriving near the seating area, the Entertainment staff will welcome you and proceed to seat you, even without a reservation.
• SHOPPING CENTER AND PIAZZA VENEZIA
[Tactile Map of the Campsite: the symbol consists of various rectangles and two raised black thatched lines on an orange background, with reference number 2]
The lively heart of the entire Camping Union Lido unfolds at the SHOPPING CENTER and the characteristic PIAZZA VENEZIA, surrounded by posts on the north and south sides and entirely pedestrianised.
Along a wide boulevard, under the shade of tall maritime pines about 10 feet apart, which can be used for reference, these services appear in the following order when coming from your accommodation: a POSTBOX, the ENTERTAINMENT DESK and INFORMATION DESK (INFOPOINT) on the left, then PIAZZA VENEZIA on the right, with the Asian restaurant SIZEN and the ARTISTS’ ROOM opposite the CHURCH and the CASAVENEZIA bar.
On the left, continuing along the path, you can find the Venetian tavern CANTINETTA LISPIDA, then, under the portico, a PUBLIC TELEPHONE, the TOURIST MARKET supermarket, and the CARIOCACAFÈ bar. Again to the right, also under the portico, you’ll find the SHOPPING CENTER with several shops (MURANO GLASS, D’AMANTE JEWELS, YOUNG STYLE WOMEN’S CLOTHING, SHOES ITALIAN STYLE, MARE MIOZZO SPORTSWEAR, OPTICIAN), then the first stretch of portico ends. Caution: you’ll have to cross a street shared with cars (via Torino). The portico resumes with the following shops: MALUVE SPORTSWEAR, HEALTH POINT DRUGSTORE, PHOTO SERVICE, then at the end of a slightly uphill ramp, you’ll find the FIRST AID CLINIC.
Route
Exit onto via Roma and immediately turn right, keeping the hedge as guidance: first, you’ll encounter the road signs post, then the smooth and slender trunk of a tree. Here, turn right onto via Trento and you’ll find a trash bin; follow the lawn until it ends after about 7 yards. Next up are a series of empty spaces, the parking lots of other housing units: try to proceed by locating the tree trunks (the first is after about ten yards). Here three more trees alternate with empty spaces every about 6-10 yards, then you’ll encounter a large grassy lawn about 10 feet long, then another tree and then another stretch of lawn at the end of which you’ll find a metal trash bin, until you reach via Venezia.
Turn right: you’ll find on your right small houses with private parking spots at their front, marked by hedges and trees with smooth and rough trunks for about 160 yards. At this point, you should encounter a large gap in the hedge. Caution: this is the driveway to the pitch area, so there might be campers and cars coming or leaving. Keep following the hedge for about another 100 yards. Pay attention to other driveways.
You will reach a tree where, to the left and across via Venezia, you may hear the noises coming from the cocktail KIOSK: cautiously cross the road, watching out for cars, and enter the pedestrian area. Mind the chairs and tables of the outdoor seating. You’ll emerge on the main thoroughfare of the Shopping Center, at the height of PIAZZA VENEZIA, which will be on the other side of the street. At this point, turn left and you’ll find the Venetian tavern CANTINETTA LISPIDA, then all the services in the aforementioned order.
If, instead, you walk along via Venezia on the left side from the beginning, cautiously crossing the street after encountering the metal trash bin on via Trento, you’ll find other services: the CAMPING BAZAR TORRE, a building about twenty yards long with the entrance at the very end, the base of the brightly lit WATER TANK TOWER at night [on both tactile maps, the symbol is a raised four-pointed star], then a large portico with concrete pillars (LAUNDRY) [Symbol is the letter “L”]. This is followed by two housing units, also surrounded by hedges, then you’ll encounter the BIKE RENTAL [Symbol is the letter “B”]. Finally, there’s a larger and diversified space: a small garden with a large artificial pond in the center where several aquatic turtles frolic. Caution: the ponds are not surrounded by a fence.
After passing the pond, you’ll find steps leading to the restrooms (the first door corresponds to the ladies’, the second to the gents’), then the SPEEDY BURGER FRENCH CHIPS and CREPERIE.
At this point, turn left after the cocktail KIOSK, and access the pedestrian area. Mind the chairs and tables of the various outdoor seating areas.
You’ll emerge on the thoroughfare of the Shopping Center at the height of PIAZZA VENEZIA, which will be on the other side of the street.
• FIRST AID CLINIC
[Tactile map of the Camping: the symbol is a raised black square with a red circle inside]
General information
Union Lido guarantees its guests a 24-hour medical service from mid-May to mid-September. The clinic is open every day from 9:00 to 10:30 and from 18:00 to 19:30 and can be found by the SHOPPING CENTER.
Priority access: children (-3 years old), seniors, people with disabilities, pregnant women. The facility is equipped with 3 defibrillators (AEDs). Lifeguards and certified staff are trained in using AEDs. Inside the facility, there is also a pharmacy stocked with generic medicines, over-the-counter drugs, and parapharmaceuticals.
IMPORTANT:
Union Lido’s clinic is not an emergency room or a fixed or mobile emergency service. Emergency and urgent interventions are organised and carried out in the area by the National Health Service, through hospital emergency rooms and the 118 mobile service, assisted by helicopter emergency services.
Please note that for non-urgent conditions, such as insect bites, sunburns, earaches, conjunctivitis, coughs, minor traumas, prescription of medications, it is mandatory to respect the clinic’s opening times.
Guests with specific health conditions are asked to report them upon arrival to the clinic’s doctor.
● For medical needs, the campsite offers a daily first aid service, however not for the entire season. Upon arrival, inquire with the reception manager about the presence of an on-site doctor.
For non-urgent issues, go to the CLINIC:
► Clinic hours are from 09:00 to 10:30 and from 18:00 to 19:30
If needed, it is still possible to contact the doctor:
► Phone: +39 366 666 0718
Route
To reach the CLINIC, follow the directions found in the section SHOPPING CENTER AND PIAZZA VENEZIA.
• TOURIST MARKET SUPERMARKET
[Tactile map of the Camping: the symbol is a large raised black rectangle with a dashed line on the left side]
General information
► High season hours: 8:30 – 12:30 / 16:00 – 20:00
Low season hours: 8:30 – 12:30 / 16:00 – 19:30
The supermarket provides assisted shopping and home delivery services. For more information, please see SPECIAL SERVICES.
Route
To reach the TOURIST MARKET supermarket, follow the directions found in the section SHOPPING CENTER AND PIAZZA VENEZIA.
• ATM
General information
This is a talking ATM: simply press and hold button 5. If you prefer assistance with withdrawal, call or email the RECEPTION to arrange the service.
Route
To reach the ATM, follow the directions in the SHOPPING CENTER section until you reach the end of the portico with the CLINIC. Leave the portico: on the right, there’s an open space where the CASH DESK is located for paying holiday balances and extra services. Watch out for parked bicycles. Continue under a tall canopy and you’ll encounter the ATM on the wall to your right.